15 DAYS RETURN POLICY:
- Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweler other than hotilaljewellers.com) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork.
- Product return will be accepted in case of damage on receipt or difference in product design from that on the website. If the customer still wishes to take a refund, a 10% deduction on the product value will be applicable.
- This excludes any product that has been designed through our bespoke service, i.e., designed exclusively for our client by hotilaljewellers.com through customization, including engravings, removal of tag; logo etc. in such cases only lifetime exchange policy will be applicable.
- In case the customer cannot produce the original certificate, the product will be sent to the Lab for re-certification by the Company. Shipping and Certification cost shall be borne by the customer.
- Loose Solitaire Diamonds and loose Gemstones are not covered under 15 Day Return policy. We do not currently accept any returns or exchanges on product(s) delivered outside India.
- This feature is not available for International Orders (Orders that will be shipped abroad from India).