Hotilal Jewellers recognises and values your privacy, and we are committed to protecting the confidentiality of your personal information. In order to better protect you, we have adopted a strong privacy policy that allows you to monitor the information you have provided us. If at any time you wish to withdraw your personal information, all you are required to do is contact us at Info:- hotilaljewellers497@gmail.com. We reserve the right to change this Privacy Policy at any time, so please visit hotilaljewellers.com regularly to review our privacy statement.
At Hotilal Jewellers, we use the personal information provided by you to offer better services. In particular, the information may be used for the following reasons:
Internal record keeping and customer relationship management.
To improve our products and services, including our jewellery collections, customization offerings, and website experience.
To communicate with you by email, telephone, WhatsApp/SMS, or post regarding your orders, purchases, custom jewellery requests, invoices, delivery status, or other transaction-related inquiries.
To share updates about new collections, seasonal offers, gold and silver schemes, exhibitions, or special events that may be of interest to you.
To keep you informed through periodic emails or promotional updates. If you do not wish to receive promotional mailers or messages, you can opt out at any time by clicking the 'unsubscribe' link at the bottom of our emails or contacting our support team directly.
The information provided by you while creating an account, browsing our website, placing an order, or visiting our showroom shall be treated as 'Personal Information', which may include:
Full Name
Mobile / Contact number
Delivery and billing address
Email address
IP address and browser details
Account password (encrypted)
Demographic details (such as pin code, state, or preferences)
Government-mandated identification details (such as PAN card details), wherever required by statutory regulations for high-value jewellery transactions
Any relevant detail provided to authorized service partners (such as secure logistics providers and payment aggregators) strictly for fulfilling your orders
At Hotilal Jewellers, we do not sell, trade, rent, or unauthorizedly share your personal information with any third party unless expressly authorized by you in writing or electronically.
Please note that when making an online payment, our RBI-authorized payment gateway partners handle your financial credentials (such as net banking, debit/credit card, or UPI details) securely in accordance with applicable data security standards. We do not store your complete card or banking credentials on our servers.
We may occasionally review aggregate, non-personally identifiable data—such as website traffic trends, product category interest, and sales patterns—to optimize our customer experience. This information is strictly anonymized and contains no personally identifiable details.
We may disclose your Personal Information only within the legitimate conduct of business, such as dispatching insured shipments or providing customer service. Additionally, we may release information in good faith when required to:
Comply with statutory laws, GST regulations, anti-money laundering (AML) guidelines, or government directives.
Enforce our website terms of service and sales agreements.
Protect the legal rights, safety, and property of Hotilal Jewellers, our patrons, or the public.
At Hotilal Jewellers, we make the protection of your personal information from loss, theft, or misuse our top priority. All the information we collect is stored using the same stringent security measures that we use to protect our own proprietary corporate data. Only authorized personnel are granted access to the data we collect and store.
At times, we may collect Non-Personal Information (NPI) via our service, including but not limited to your IP host address, the date, time, and time zone of the request, pages viewed, browser type, referring URL, and your operating system. If necessary, we retain this NPI at a user level for a certain period in order to ensure that our online platform functions properly and securely. We may also retain data at an aggregated level—so that no individual user, even anonymously, can be identified—indefinitely for reporting, performance monitoring, and analytics.
Hotilal Jewellers is only responsible for the privacy policy, statements, and content on our official website. We are not responsible for the privacy practices, policies, or cookie usage of any third-party websites or external links you may access through our platform.
This website is operated by Hotilal Jewellers in India and is governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with the use of this website, purchases, or our services shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Hotilal Jewellers reserves the right to disclose personally identifiable information without prior consent whenever required by applicable law, statutory authorities, or court orders, or when we believe in good faith that such action is necessary to:
Comply with legal, regulatory, or tax mandates.
Investigate, prevent, or take action regarding suspected illegal activities, fraud, or violations of our terms.
Protect and safeguard the rights, property, and safety of Hotilal Jewellers, our customers, or the public.
By submitting your information, you consent to the use of that information as set out in this Privacy Policy.
While every effort is made to ensure the accuracy of the information, product specifications, and pricing offered on these pages, Hotilal Jewellers shall have no liability for inadvertent errors, omissions, typographical mistakes, or inadequacies in the information contained herein, or for any interpretations thereof.
This website may occasionally include technical inaccuracies, fluctuating bullion market price updates, or outdated information, and content is subject to change, update, or withdrawal at any time without prior notice.
Your access to and use of this website is entirely at your own risk. By continuing to use this platform, you agree to indemnify, hold harmless, and not initiate legal claims against Hotilal Jewellers, its proprietors, or its affiliates arising out of or related to your use of this website.
